This page displays the latest alerts, issues and updates on any system problems which may affect our members, students, member firms and Authorised Training Employers.
Anything currently active appears in the In Progress section, and anything no longer active will be moved to Resolved.
Please do check this page regularly for updates.
Need help?
Our member and student support teams are here to help. We recommend that you contact us via our Live Chat or chatbot Mia first, and for any non-time sensitive queries, please email us. Due to a current large volume of enquiries, our email response times are longer than normal, and it may take us up to 4 weeks to respond. Normal hours of service are detailed on our Live web chat page.
In progress
These are active alerts and updates. Should there be any unforeseen issues please be rest assured, we are working hard to resolve them.
No ongoing issues
There are no outstanding issues related to any systems upgrades, and all other systems are functioning as expected. Should you experience any problems with our systems, please visit our contact us pages.
Previously notified incidents that have been resolved
These alerts, issues and updates were previously in progress. They are no longer active and have been resolved.
Please refer to the In progress section of this page for any outstanding issues that have not yet been resolved.
2024
27 November
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
19 November
We're sorry. Some of our members may have received an email in error this week.
If you received an email confirming payment for your 2025 annual renewal, please accept our apologies. This was sent in error. The annual membership renewal fee is not due until 1 January. If you are due to pay this by Direct Debit this has not been collected and will be collected as scheduled on 2 January 2025. If your employer is paying directly for your fees, these will be collected when due as planned. If you do need any help with your renewal this year, please get in touch.
1 November
Online joining of communities and faculties restored
We are pleased to say that online joining of paid-for ICAEW Communities and Faculties has been restored.
23 October
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
29 September
Planned website maintenance
The planned website maintenance, scheduled for the weekend of Friday 27 September to Monday 30 September, is now complete. All web services, including the ability to log in to the website, have been restored.
25 September
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
28 August
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
5 July
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
4 July
Delays with certificate deliveries - resolved
The delay on all certificate deliveries due to a change in suppliers is now resolved and all certificates were posted last week. Thank you for your patience.
5 June
User account registration and personal details update service - resolved
Our user account registration and personal details update service is now operating as normal following scheduled maintenance.
13 May
Disruption to live web chat - resolved
Our Live Chat service is currently unavailable due to technical issues. Please use our telephone helplines in the meantime. We apologise for the longer wait times you may experience.
26 March
Disruption to website forms – resolved
Due to a problem with an external IT supplier we were unable to receive submitted forms from 18:00 UK time on 25 March 2024 until 12:30 UK time on 27 March 2024. The backlog of submitted forms has now been released and the team will be processing these in the order that they were submitted. Please accept our apologies for any delay to our usual service delivery times while we catch up with the backlog.
14 February
Phone line issues - resolved
We are pleased to say that the helplines are now operating as usual.
12 February
Phone line issues - resolved
We are pleased to say that the helplines are now operating as usual.
8 February
Webchat unavailable - resolved
We are pleased to say that webchat is now available again. Thank you for your patience.
5 January
Online payment services issues - resolved
We are pleased to say that the issues with subscription rate amendments and payment errors via our online portal have now been resolved. Thank you for your patience.
4 January
Practicing Certificate application form issues - resolved
We are pleased to say that the issues with our Practicing Certificate application form have now been resolved. Thank you for your patience.
2023
24 November
ICAEW helplines restored
We are pleased to say that the helplines are now operating as usual.
1 November
Online joining of communities and faculties restored
We are pleased to say that online joining of paid-for ICAEW Communities and Faculties has been restored.
20 October
ICAEW helplines restored
The Microsoft issue, which had meant that student and member support services were offline, has been resolved The helplines and webchat are now working as normal.
18 April
Problems logging into website - resolved
The technical difficulties that affected our helplines and logging into the website have now been resolved. Thank you for your patience.