ICAEW.com works better with JavaScript enabled.

TAX NEWS

HMRC extends trial for responding to old post

Article

Published: 14 Aug 2023 Update History

HMRC is continuing to focus on processing older post. Agents can use the agent account manager team to escalate cases more than 12 months old.

Since 10 July 2023, an HMRC taskforce has been focusing on clearing older post.  

Agents can use the Agents' Issue Resolution Service online form to escalate any post that is more 12 months old. HMRC reviewed this initiative at the beginning of August and has decided to continue its availability, with no end date specified. 

ICAEW’s Tax Faculty encourages members to use this facility. HMRC is also identifying older cases in its post queues, but it may miss some cases. 

HMRC is also seeking to reduce post that is outstanding for the last 10-12 and 6-9 months. However, the agent account manager service is currently limited to post that is outstanding for more than 12 months. 

The Tax Faculty

ICAEW's Tax Faculty is recognised internationally as a leading authority and source of expertise on taxation. The faculty is the voice of tax for ICAEW, responsible for all submissions to the tax authorities. Join the Faculty for expert guidance and support enabling you to provide the best advice on tax to your clients or business.

More support on tax

ICAEW's Tax Faculty provides technical guidance and practical support on tax practice and policy. You can sign up to the Tax Faculty's free enewsletter (TAXwire) which provides weekly updates on developments in tax.

Sign up for TAXwireJoin the Tax Faculty

More from the Tax Faculty

Latest news
Making tax digital image
TAXwire

Stay up to date with the latest developments in tax by signing up to the Tax Faculty's weekly e-newsletter

Practical guidance
Cover
TAXline

Comprehensive support for Tax practitioners each month from the Tax Faculty and expert contributors.

Technical support
Tax Faculty image
Webinars

Expert advice from the Tax Faculty's technical managers on all the developments in tax policy and practice.

Open AddCPD icon

Add Verified CPD Activity

Introducing AddCPD, a new way to record your CPD activities!

Log in to start using the AddCPD tool. Available only to ICAEW members.

Add this page to your CPD activity

Step 1 of 3
Download recorded
Download not recorded

Please download the related document if you wish to add this activity to your record

What time are you claiming for this activity?
Mandatory fields

Add this page to your CPD activity

Step 2 of 3
Mandatory field

Add activity to my record

Step 3 of 3
Mandatory field

Activity added

An error has occurred
Please try again

If the problem persists please contact our helpline on +44 (0)1908 248 250