The HMRC Charter sets out the standards of behaviour and values that HMRC will aspire to when dealing with taxpayers and others. The Charter Stakeholder group provides feedback on HMRC's performance against the Charter, based predominantly on the results of its annual survey.
The results of the survey are shared (anonymously) with HMRC and published in the Charter annual report, which will in future be part of HMRC’s Annual Report and Accounts. The HMRC Charter report for 2023/24 includes a list of the Charter Stakeholder Group members and details of last year’s feedback. ICAEW is represented by Caroline Miskin.
The survey has 11 multiple choice questions based around the HMRC Charter standards and a box for making comments (limited to 250 words). Input is welcome from individuals, businesses and agents by the deadline of 2 May 2025. The survey should take less than 5 minutes to complete.
If you are both an agent and a taxpayer, and wish to respond in both capacities, please complete the survey twice, once in each capacity.
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