ICAEW.com works better with JavaScript enabled.
A root cause is the core factor – the highest-level cause – that sets in motion a reaction that leads to a positive or negative outcome. Root Cause Analysis (RCA) is the process of uncovering these core factors to identify actions that would prevent negative outcomes recurring and promote positive ones.

What Caused This

What Caused This is an innovative platform created by a team of Root Cause Analysis experts. Founded in 2022 and based in England, the team has pioneered the development and application of modern, data-driven RCA techniques in the fields of Audit, Accountancy, and Professional Services. The What Caused This cloud-based platform empowers businesses to perform fast, collaborative, and efficient RCA across all functions. Through powerful causal analysis and minimising communication bottlenecks, the platform reduces the time required to identify and resolve complex issues.

Key Benefits of the What Caused This RCA Platform:

  • Fast and Collaborative RCA: Enable teams to quickly analyse and solve problems
  • ISQM1 Compliance: Support regulatory compliance in audit quality
  • Risk Management: Identify and mitigate potential risks within processes
  • Process Improvement: Drive continuous improvement across business operations
  • Thematic Reviews: Conduct systematic evaluations to identify recurring issues
  • Strategic Decision-Making: Provide actionable insights to guide key business decisions

By using What Caused This, firms can increase efficiency, enhance client satisfaction, and strengthen their compliance with regulatory standards, ensuring robust business operations and long-term success.