Displaying 1-10 of 10 results
Performance measurement and target-setting
- Report
- 2020
This academic case study explores the role of a strategic performance measurement system in balancing stability and flexibility in a multi-divisional organisation.
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KPIs: BPM tool guide
- Article
- 2015
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
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Case study: Focusing on your key success factors - direct sales kitchen company
- Article
- 2015
In the following case study business performance management tensions were triggered when the organisational structure stopped the business from focusing on key operational measures.
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Define the data attributes of your KPIs
- Article
- 2014
Without a detailed analysis of data attributes, KPIs are unlikely to be accepted or used consistently across the organisation.
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Case study: Developing truly relevant KPIs
- Article
- 2013
Service Hotel is a small family-owned hotel group that focuses on personalised service in the middle-class market.
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Case study: KPI framework for a telecom giant
- Article
- 2013
This case study is based on the work with one of the world’s biggest telecom companies. The company wanted to identify its most important performance measures and create simple performance dashboards that would provide a simple overview of company performance to the board and senior management team.
Displaying 1-10 of 10 results
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