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Credit management

Find out more about credit management and control with our selection of articles, books and online resources.
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Latest on credit management

Read our latest features and articles on credit management.
Two people looking at the laptop having a conversation
The case for action on late payments
  • Article
  • 18 Nov 2024
A small practice round table at Chartered Accountants’ Hall, attended by Small Business Commissioner Liz Barclay, outlined the impacts of late payments on economic growth.
Two women having a meeting between themselves
ICAEW disappointed by new reporting to tackle late payments
  • Article
  • 09 Oct 2024
New reporting requirements and a new Fair Payment Code among the measures outlined by government to target improvements in payment times, especially to small businesses and the self-employed.
Credit scoring in the current environment: what businesses should know
  • Article
  • 25 Jun 2021
The economic challenges associated with COVID-19 have many businesses looking nervously at their credit scores. With this in mind, ICAEW spoke to credit reference agencies about the impact of the pandemic on SME credit referencing.
Exclusive New payment terms for business
  • Article
  • 13 Apr 2021
Analysing the new prompt payment code
Government cracks down on late payment culture
  • Article
  • 19 Jan 2021
20 January 2021: Signatories to the UK government’s Prompt Payment Code must pay small businesses within 30 days as part of a raft of measures taken to tackle the ongoing issue of late payments
Exclusive 9 tips for managing your debtors
  • Article
  • 03 Nov 2014
This report investigates what has been driving business investment as bank lending dries up.

eBooks

The ICAEW Library & Information Service provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users. If you are unable to access an eBook, please see our Help and support advice or contact library@icaew.com.

Exclusive Intelligent credit scoring : building and implementing better credit risk scorecards.
  • eBook
  • 2017
  • Naeem Siddiqi
  • John Wiley and Son
This book presents a business-oriented process for the development and implementation of risk prediction scorecards. Credit scoring is now a very common tool used by banks, Telcos, and others around the world for loan origination, decisioning, credit limit management, collections management, cross selling, and many other decisions.
Terms of use

You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Business press

The ICAEW Library & Information Service provides access to leading business, finance and management journals. These journals are available to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.
Exclusive Should I stay, or should I go?: Salary and recruitment trends for the year ahead
  • Article
  • 01 Feb 2024
  • Natascha Whitehead
The article discusses the findings of the Hays 2024 UK Salary and Recruiting Trends guide, highlighting the increased optimism among accountancy and finance employers about the economic climate, the persistent skills shortages in areas like credit management, and the growing importance of skills over degrees for accountancy employers. Topics include credit professionals' job satisfaction, the importance of flexible working and a benefits package to candidates and the impact of the rising cost of living on job moves.
Exclusive The credit whisperer
  • Article
  • 01 Jan 2024
  • Melanie York
An interview with Hayley Earle, who after initially aspiring to become a chartered accountant, discovered her passion for credit management during university. She reflects on her journey to a successful career as the Head of Credit and Collections for Amey Group Services. She explains her approach to communicating with customers, the challenges faced during the pandemic, and her approach to team collaboration and continuous learning for success in the credit management profession.
Exclusive Generative AI in accounting applications
  • Article
  • 01 Nov 2023
  • Lamont Black, Kelly Richmond Pope, Matthew Stern
The article provides a high-level outline of steps showing how an accountant can talk to ChatGPT to produce an accounts receivable report. Includes a table of do's and don'ts when using ChatGPT for automating tasks.
Exclusive The ins and outs of cash flow forecasting
  • Article
  • 01 Sep 2023
  • Jamilex Gotay
The article emphasizes the significance of cash flow forecasting in managing a company's finances. The business credit department plays a crucial role in cash flow forecasting by tracking cash inflows through accounts receivable, aiding in accurate financial predictions. The article gives advice on how to build a new cash flow forecast.
Exclusive Succession planning: Secure a positive future for your credit department
  • Article
  • 01 Jun 2023
  • Jamilex Gotay
A summary of the steps credit professionals must take to ensure the future success of their departments. Tips include setting in place delegation of authority and fostering a spirit of mentorship to train up employees.
Exclusive Will late payment ever be resolved, or is it a fantasy?
  • Article
  • 01 Mar 2023
  • Sean Feast
Which Government measures to support businesses suffering from late payments are most likely to work? The article looks at the options, from beefing up existing measures (the Prompt Payment Code, the role of the Small Business Commissioner), to using a combination of carrot and stick to encourage prompt payments. The potential advantages of using solutions such as automatic invoicing software, online dispute resolution platforms and debt management companies are discussed.
Exclusive Government's late payment review needs to get back to basics
  • Article
  • 01 Jan 2023
  • Sean Feast
An update on the Government's launch of a review into tacking late payments to small businesses. Its scope will include existing Government measures, including the Prompt Payment Code and the role of the Small Business Commissioner. Industry experts give their views on which direction the review should take.
Exclusive The big cash squeeze: Will fortune favour the bold?
  • Article
  • 01 Dec 2022
With a new political landscape, rising inflation, a cost-of-living crisis and increasing pressure from HMRC for payments, many businesses are preparing for a big cash squeeze in 2023. This could push demand for credit management services to a new high, so how is the industry likely to fare?
More articles

Online magazines

These journals are available only to logged-in ICAEW members, ACA students and other entitled users. To access them, please log in.

Articles and books in the ICAEW Library collection

The collection of the ICAEW Library & Information Service includes a range of articles, books and reports on credit management. Use the links below to see what we have available to request in our Library catalogue (Libcat).

To find out how you can borrow books from the Library please see our guide to borrowing books.

You can obtain copies of articles or extracts of books and reports through our document supply service.

External resources - Organisations and guides

Chartered Institute of Credit Management
  • Chartered Institute of Credit Management
UK association for the credit management profession. Produces a CreditWho Directory of service providers for the credit industry and a quarterly ICM Credit Managers’ Index which provides a detailed insight into the attitudes and confidence of UK credit managers.
Hays Accountancy & Finance Salary Guide
  • Hays
Includes hiring trends over the past 12 months as well as pay bands in credit management. Requires free registration to download. Hays have produced an article summarising the 2023 data for the AccountancyCareers website - Accountancy and Finance Salary Trends 2023.
Terms of use

ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided 'as is' with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.

External resources - Atom Content Marketing guides

Debt recovery
  • Atom Content Marketing
Most businesses experience some problems getting paid on time by their customers. Good credit control helps to prevent this becoming a serious problem.
Essential guide to credit control
  • Atom Content Marketing
Setting up an effective credit control system is vital when it comes to optimising cash flow and avoiding bad debts.
Essential guide to interest on late payments
  • Atom Content Marketing
Late payments create cash flow problems and can increase the risk that you will not be paid at all. Using your legal right to claim interest from late-paying customers can encourage customers to pay on time.
Essential guide to managing your cash flow
  • Atom Content Marketing
Effective cash flow management is vital to ensure that your business has the funding needed to keep trading and make the most of opportunities to grow. A business can survive for a short time without sales or profits, but not without cash.
Essential guide to managing your creditors
  • Atom Content Marketing
You rely on good relations with creditors for the smooth operation of your business. Suppliers (trade creditors), the bank, and statutory bodies such as HM Revenue & Customs (HMRC) all affect the cash flow of most businesses.
Factoring and invoice discounting
  • Atom Content Marketing
Factoring allows you to raise finance based on the value of your outstanding invoices. Growing businesses, in particular, often find that factoring is a more flexible source of working capital than overdrafts or loans.
Terms of use

ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided 'as is' with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.

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