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Reuben Wales
Reuben Wales Head of Financial Services Faculty

Reuben was previously at the FCA where he covered technical roles in Competition and Economics and most recently managed a team responsible for prudentially assessing higher risk mergers and acquisitions. Prior to his time at the regulator, he worked at Close Brothers plc, where he was responsible for delivering strategic financial and prudential analysis. He has a deep interest in the future of financial services regulation in the UK, including themes that touch upon the health of competition in markets and market stability.

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Andrew Boardman Banking and Insurance Manager

Andrew joined the ICAEW in September 2024. Prior to that Andrew worked in payments and for three regulators: the Payment Systems Regulator (PSR), Ofcom and Ofwat. At the PSR, he developed policy on fraud/ APP scams and card payments. He also has experience of skilled person reviews (Section 166) in insurance and Consumer Duty. He is an ACA, having started in audit at KPMG London (retail & manufacturing). His interests are Consumer Duty, fraud, payments, competition/price regulation and the prudential regulation of banking and insurance.

Polly Tsang
Polly Tsang Senior Financial Services Regulatory Manager

Prior to joining the ICAEW, Polly specialised in structured finance and asset backed securitisation at PwC, helping firms raise debt market funding and buy/sell asset pools. She qualified as an ACA with PwC London within investment management and banking and capital markets. She is interested in exploring the risks and opportunities in regulating financial services in the post-Brexit landscape, particularly in evolving areas such as ESG, crypto and AI.

Louise Thornton
Louise Thornton Service Manager

Louise is responsible for the impact, performance and faculty services for the Financial Services Faculty. She works closely with the Head of Faculty and Technical Managers to deliver high quality Banking, Insurance and Investment Management content. Collaborating with the Faculty team, Faculty members and additional departments within ICAEW to ensure member services are delivered effectively and timely.

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Debbie O'Neill Senior Operations Executive

Debbie is responsible for providing high quality administrative and operational support to ICAEW staff and our active members, as well as working closely with the Head of Faculty and Technical Managers. She also ensures our technical policy and leadership activities achieve maximum impact in efficient, engaging and modern ways.

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